Part-time Customer Service Agent | United Kingdom

Job description

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain, where most florists operate offline and have done for decades. bloomon creates seasonal collections using unusual stems to deliver unique flower arrangements on repeat. We always use field-fresh high-quality flowers straight from the grower and deliver to our customers through a high-tech and highly creative platform. Our e-commerce company launched in Amsterdam in 2014 and went from start-up to scale-up at hypersonic speed. We are already active in five countries: the Netherlands, Germany, Belgium, UK, and Denmark. Next step? to conquer Europe… and then the world. Our goal? To become the first global flower brand in the lifestyle segment, filling hearts and homes with happiness. One bouquet at a time.


Customer Relations at bloomon

We put ourselves in our customer's shoes all day every day. A statement often heard, but at bloomon we outshine expectations, bringing ‘customer relations’ to a whole new level. Our mission is to make people happy. And It starts with our heroes at customer service. We may be an online platform, but you can call us 6 days a week about anything and everything. There’s always a friendly agent there ready to help. We take customer satisfaction seriously. Our creative solutions are based on thorough data analysis. We are, after all, the point of contact between our customers and the company. That makes us an important source of information for all other departments. We know what makes our customers tick – what makes them happy. This is more than just delivering beautiful flowers. This requires willing and attentive super-service. And that’s just how we roll.


What will you do?

In this role you will be responsible for customer contact via email, telephone and various social media channels. It is imperative that you can think of and analyse different solutions and are able to act independently. For this function, it is important that you are empathetic and can respond well in difficult situations with our customers. You will perform varied tasks and, instantly, have lots of responsibility.

Requirements

What do we expect from you?

  • Enrolled in or have recently graduated from a university;
  • Are fluent in both spoken and written English;
  • Have strong communication skills and are comfortable reaching out to customers;
  • A solution-oriented and flexible, friendly attitude;
  • A hands-on approach and are detail-orientated;
  • Independent, enthusiastic and are a self-starter;
  • Are available at least 16 hours a week, including at least one night every week.


Why bloomon?

Becoming part of bloomon means becoming a trendsetter. We make sure that we not only spread happiness amongst our customers, but also to our employees. We believe diversity creates uniqueness. Our diverse international team of highly talented people has different interests and hobbies and we support them all. Healthy lifestyle? Gym membership. Yoga? Sure, join our Thursday morning practice. Want to learn Dutch? Absolutely, we offer classes twice a week.

Additional bloomon benefits:

  • Daily fresh and healthy lunch prepared by our lovely restaurant neighbors
  • a BBQ-worthy rooftop terrace
  • Working in a young, flexible and entrepreneurial environment
  • Friday drinks and social events
  • And of course lots of beautiful fresh flowers!


We all love what we do – so if you like challenges, developing new skills, growing creatively and taking initiative, you’ll feel right at home as part of the bloomon family.