Part-time Customer Service Agent Belgium - French speaking

Job description

We are bloomon! We turn the traditional flower industry on its head with a unique style, ultra fresh flowers, delivered directly from our growers to our customers. The flower sector is huge with over €50 billion in annual turnover but 99% of the sector still operates offline. bloomon is driving the shift to online and is building the first global love brand in the luxury segment. To do this we need you, a rebel like us, to grow the family!

 
Our company and team are expanding rapidly. With an international team of over 80 highly motivated and ambitious people, we are active in five countries. bloomon has its main office in Amsterdam, but also operates out of Berlin, London and Taiwan. The bloomon team consists of seasoned e-commerce experts (Rocket Internet) as well as strategy-consultants (The Boston Consulting Group, McKinsey, SparkOptimus), and has raised funding from renowned VCs as well as international entrepreneurs.


We are looking for Customer Service Agents to join our Belgian team. This role will be based in Amsterdam and you will work alongside colleagues speaking Dutch, German, and Danish.


In this role you will be responsible for customer contact via email, telephone and various social media channels. It is imperative that you can think of and analyse different solutions and are able to act independently. For this function, it is important that you are empathic and can respond well in difficult situations with our customers. You will perform varied tasks and, instantly, have lots of responsibility.

Requirements

  • Enrolled in or have recently graduated from university
  • Fluency in French is required, with good knowledge of English (written and spoken). Bonus points if you speak Dutch, German, or Danish!
  • Strong analytical and problem solving skills
  • “Out of the box” and creating thinking
  • Self-starting, enthusiastic and result driven
  • A proactive and definite ‘can do’ attitude
  • Ability to work a minimum of 16 hours per week (including evening and weekend shifts)
  • Previous customer support experience is a plus


What we offer

Joining us will be challenging and rewarding. You will gain the broadest experience and will help equip bloomon for further growth and professionalization as we scale up across Europe. A unique opportunity to further develop your skills in a fast growing environment. We offer an attractive compensation package.
 

Is this your job?

Are you the next Customer Service superstar? Send us your CV and motivation!