Part-time Customer Service Agent | United Kingdom

Job description

Company Information

Bloomon is a successful e-commerce venture, disrupting the international flower industry. The flower sector generates over 50 billion in annual turnover but 99% of the sector still operates offline.

The Bloomon founder team consists of seasoned e-commerce experts (ex Rocket Internet) as well as strategy-consultants (The Boston Consulting Group), and has raised funding from renowned VCs as well as international entrepreneurs. The company has been covered in articles by over 50 national and international newspapers, journals and magazines.


From the centre of Amsterdam, Bloomon is changing the traditional flower industry and driving the industry's shift from offline to online. After successful launches in the Netherlands, Belgium and Germany, the company has now launched in the UK. Therefore we are looking for students or graduates to join our customer support team. Are you looking for a leap of faith into a job with lots of responsibility? Do you have it in you to turn the flower industry on it's head with us? Then this is the ideal job for you.


Job Description:
In this role you will be responsible for customer contact via email, telephone and various social media channels. It is imperative that you can think of and analyse different solutions and are able to act independently. For this function, it is important that you are empathetic and can respond well in difficult situations with our customers. You will perform varied tasks and, instantly, have lots of responsibility.


Requirements

  • Enrolled in or have recently graduated from a university
  • Are fluent in both spoken and written English
  • Have strong communication skills and are comfortable reaching out to customers.
  • A solution-oriented and flexible, friendly attitude
  • A hands-on approach and are detail-orientated
  • Independent, enthusiastic and are a self-starter
  • Are available at least 16 hours a week, including at least one night every week


What do we offer?:
A role at Bloomon gives you the opportunity to gain a lot of experience within a short time frame in a fast moving internet start-up environment. The Bloomon team is young, ambitious, and energetic. You will have unprecedented responsibility and will enjoy plenty of freedom in your day-to-day work. This provides you with a unique chance to develop yourself rapidly. You will also receive training and guidance by both an experienced customer service team and a manager in London. Naturally we offer compensation in line with the market and you will be working from our office in Central London.