We are bloomon! We turn the traditional flower industry on its head with a unique style, ultra fresh flowers, delivered directly from our growers to our customers. The flower sector is huge with over €50 billion in annual turnover but 99% of the sector still operates offline. bloomon is driving the shift to online and is building the first global love brand in the luxury segment. To do this, we need you! A rebel like us, to grow the family.
Our company and team are expanding rapidly. With an international team of over 80 highly motivated and ambitious people, we are active in five countries. bloomon has its main office in Amsterdam, but also operates out of Berlin, London and Taiwan. The bloomon team consists of seasoned e-commerce experts (ex-Rocket Internet) as well as strategy-consultants (The Boston Consulting Group, McKinsey, SparkOptimus), and has raised funding from renowned VCs as well as international entrepreneurs.
We are looking for a Customer Experience Intern to help our Customer Service team continue to grow within the German market. This role will be part of our Customer Support team in the head office in Amsterdam and you will act as a bridge between the Berlin and Amsterdam teams.
In your day to day job, you will be overseeing the entire customer journey, including the handling of customer contact channels, such as Facebook, email and phone. You will also take an active role in evaluating and improving our German team’s processes. You will help and support CRM projects and identify opportunities that make our German customers even happier! You will be given a unique chance to take ownership in constructing and following up on improvement initiatives. Your actions will have great impact on our growing business in Germany and will give you the chance to leave your mark on the success of our team.
As you will be responsible for many different and challenging tasks, we expect you to be a self-starter, solution-focused and that you can work independently. Our team is young, ambitious, and energetic and an internship at bloomon gives you the opportunity to gain a lot of experience within a short time frame in a fast moving internet startup environment.
What we offer
Joining us will be challenging and rewarding. You will gain the broadest experience and will help equip bloomon for further growth and professionalization as we scale up across Europe. A unique opportunity to further develop your skills in a fast growing environment. We offer an attractive compensation package.
Is this your job?
Are you the next Customer Experience super star intern? Apply directly for this job by uploading your CV and cover letter in both English and German. We are looking forward to meeting you!