Customer Analytics & Systems Intern

Job description

We are bloomon! We turn the traditional flower industry on its head with a unique style, ultra fresh flowers, delivered directly from our growers to our customers. The flower sector is huge with over €50 billion in annual turnover but 99% of the sector still operates offline. bloomon is driving the shift to online and is building the first global love brand in the luxury segment. To do this we need you,  a rebel like us, to grow the family!

 
Our company and team are expanding rapidly. With an international team of over 80 highly motivated and ambitious people, we are active in five countries. bloomon has its main office in Amsterdam, but also operates out of Berlin, London and Taiwan. The bloomon team consists of seasoned e-commerce experts (ex-Rocket Internet) as well as strategy-consultants (The Boston Consulting Group, McKinsey, SparkOptimus), and has raised funding from renowned VCs as well as international entrepreneurs.


We are looking for a Customer Analytics & Systems Intern who will be taking our customer service, customer communications and customer data collection infrastructure to the next level. You’ll be joining our Customer Relations Management (CRM) department.

You will be responsible for:

  • Analysing  of all our customer service infrastructure and developing projects for improving it from a technical perspective
  • Improve data and feedback collection from our customer base
  • Leveraging customer feedback via data analysis for bloomon’s campaigns
  • Turn feedback from our customer support team into concrete company improvements (e.g. new requirements for website functionality, suggestions for our operations etc…)
  • Assist with daily operations that keep our CRM infrastructure running
  • Automating all repetitive tasks or replacing them with smarter processes through coding, new software or any other creative solutions
  • Help customer service agents with any technical questions that they might have on bloomon’s systems

Requirements

  • You are at the last stage in an University level study, preferably with a technical background (Engineering, Science, etc.)
  • Programming knowledge of Javascript/Python is a must  (Extra credit for Node.js, and other languages like  C++, Java or similar)
  • Good command of Excel
  • Know or can quickly learn MySQL (knowledge of R or other statistical processing languages appreciated)
  • You are independent, hardworking and available to help out our team of over 60 people with all their questions
  • You’ll channel your inner geek while keeping it social, we do the technical side of customer relations, it’s all about people in the end


What we offer

  • An attractive monthly compensation
  • Challenging working environment with steep learning curve
  • Training and coaching by former strategy consultants, experienced creatives and e-commerce experts
  • Working within a strong and ambitious team in Amsterdam
  • A delicious lunch every day, regular team events and great parties


An internship at bloomon gives you the opportunity to gain a lot experience within a short time frame in a fast moving internet start-up/scale-up environment. Our team is young, ambitious, and energetic. You will have unprecedented responsibility, receive guidance from one of our managers during your internship and you enjoy plenty of freedom in your day to day work.


Is this your job?
We welcome you to upload your application by sending your CV and cover letter. We are looking forward to meeting you!